FAQ
What software does True imaging use?
We use Adobe photo manipulation software:
- Adobe Lightroom for post processing.
- Adobe Photoshop for retouching
- Album software which uses Photoshop to export and create page layouts ensuring best quality page image files.What are the turnaround times:
- Post processing: Typically 10 - 14 working days
- Bulk Retouching: Typically 7-10 working days
- Individual retouching: Typically 7-10 working days
- Album design: Typically 7-10 working days
- Album revisions: Typically 7-10 working days
What type of Raw file formats can True Imaging process?
Here are few of the formats of Camera raw that we can process:
.raf (Fuji), .crw .cr2 (Canon), .tif .kdc .dcr (Kodak), .mrw (Minolta), .nef (Nikon), .orf (Olympus), .dng (Adobe), .ptx .pef (Pentax), .arw .srf .sr2 (Sony), .x3f (Sigma), .erf (Epson), .mef .mos (Mamiya), .raw (Panasonic), .tif (Phase One), .r3d (Red), .fff (Imacon)
Is there a discount for photographers with high volumes?
We believe that we offer excellent value at our current rates, and so we do not offer discounts.
However, for busy photographic businesses, we do offer a “VIP” service:
- we fast-track the orders (this will give you a day or two’s shorter turnaround),
- we set up a “VIP profile” for you so you don’t have to bother with order forms etc – just send us the images!
- we can keep your card details (securely!) – so we’d just e-mail you to ask you to confirm the amount. Once we get your positive confirmation by e-mail, we will process the payment.
- we put your order straight into production - even if payment hasn't cleared yet (we do however require payment clearance before despatching the completed jobs).
We offer this service to photographers with higher volumes where we can help streamline their operation. If This is of interest to you, please contact us to discuss your eligibility - in particular we are interested in the number of weddings you are likely to send us each year.
How many images can be put in an album?
This is up to you – you can enter as many as you wish. We’d suggest an average 2-4 images per page so that’s 60-120 images in say a 30 page album. However, for a display album, I’d suggest fewer images so they can be large to create an impression on your clients.